Privacy Policy

Effective date: October 28, 2026

Salt Proof Garage respects your privacy. This policy explains how we handle information when you visit saltproofgarage.com or contact us about our rust-protection, undercoating, frame-repair, or restoration services.

Information you choose to provide

When you text, email, or message us through Facebook or Instagram, you may choose to provide contact details and information needed to discuss or schedule service, such as your name, phone number, vehicle make and model, service needs, preferred appointment times, and messages or photos you send us.

How we use information

We use the information you provide to respond to your request, prepare a quote, schedule or provide service, communicate about your vehicle or appointment, and operate and improve our business. We do not sell or rent your personal information.

Website and technical information

Our website is hosted using Google/Firebase services. Like most websites, those services may process limited technical information needed to deliver and secure the site, such as your IP address, browser type, device information, and the pages or files requested. We do not use this website to collect payment information, and we do not knowingly use it for behavioral advertising or sell visitor data.

When information may be shared

We may share information only as reasonably necessary with service providers that help us operate our website or communications, to comply with law or a valid legal process, or to protect the rights, safety, and property of Salt Proof Garage, our customers, or others. These providers may use information only to perform services for us or as otherwise permitted by their own policies and applicable law.

Social media and third-party links

Our site links to Facebook and Instagram. If you follow those links or message us on those platforms, their privacy policies and terms apply to information they collect. Salt Proof Garage does not control those third-party services.

Data retention and security

We keep customer communications and service-related information only as long as reasonably necessary for the purposes described above, including customer service, recordkeeping, and legal obligations. We use reasonable measures to protect information, but no method of internet transmission or storage is completely secure.

Online appointment requests and photos

Our appointment form collects your name, email address, phone number, vehicle year, make and model, requested dates, rust description, optional notes and optional photos. We use these to review your request, choose an appointment and communicate about service. Requested dates are not confirmed until we approve a booking. Uploaded photos are private and are not published or used in advertising without separate permission.

Confirmed appointments are stored in our private business calendar. Google/Firebase hosts the scheduling service and photo storage; Resend delivers appointment emails and Twilio delivers appointment texts. Access to booking administration is restricted to the business owner. Keep the private management link in your appointment messages confidential.

Appointment text messages

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

You may optionally consent to receive texts about your appointment request, confirmation, changes and reminders. Consent is not a condition of requesting or purchasing service. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. We do not sell or share mobile information or SMS opt-in consent with third parties for marketing or promotional purposes. Service providers may process that information only as needed to deliver the appointment service. See our texting terms.

Website chat assistant

When the chat window is available on our site, you can ask questions of an AI assistant that answers on Greg’s behalf. It is software, not a person. AI-generated answers may be wrong or out of date: nothing it says is a price quote, a promise or a booking, and Greg confirms prices and appointments himself (by text, at (302) 722-6629, or through our appointment form). Please do not share payment details or other sensitive information in the chat. The assistant never gives out our drop-off address; customers receive it only after an appointment is confirmed.

What you type is sent to Google Vertex AI, running in Salt Proof Garage’s own Google Cloud project and governed by Google’s cloud terms, to write a reply. We keep the conversation (your messages and the replies) so you can return to it and so Greg can see it if he steps in. If the assistant cannot help, it tells Greg right away, by email, phone notification and text message, using a short summary of your question, and Greg may answer you in the chat within a few minutes; his short answer is rewritten into a friendly reply by the same AI service. If he has not replied after about three minutes, the assistant says he will follow up and asks for your name and email address (a phone number and permission to text you are optional). Your question, the conversation and those details are then shared with the business owner so he can follow up. Your browser keeps a small identifier and private access key (local storage, not an advertising cookie) so you can come back to the conversation; clearing this site’s data in your browser removes them. To limit abuse we briefly keep a scrambled, non-reversible form of your IP address to count requests. We do not use chat messages or contact details for marketing. Chats and follow-up requests (including any contact details you left) are deleted 90 days after their last activity, and you can ask us to delete them sooner by texting or emailing the contact details below.

If you leave contact details and Greg answers after you have left the chat, we email his answer to the address you gave, with a private link back to the conversation. If you also gave a phone number and ticked the box allowing texts, we text you that answer and the link. Chat follow-up texts are limited to your question, are not marketing, and are covered by our SMS terms; reply STOP to end them. When Greg’s answer is useful to other customers, he may save a version with names, phone numbers, email addresses and street addresses removed to help the assistant answer similar questions.

Scheduling retention

Appointment photos are deleted 90 days after a request closes or the service date passes. Booking records are retained for 24 months after closure or service. Unsubmitted drafts are deleted after one day. Customer replies to the automated text number are retained for 90 days. You may contact us to request deletion of your scheduling information, subject to necessary business or legal recordkeeping.

Children's privacy

Our services and website are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Changes to this policy

We may update this policy from time to time. The effective date at the top shows when it was last revised.

Contact us

If you have a question about this policy or the information we hold about you, contact Salt Proof Garage at (302) 722-6629 or norust@saltproofgarage.com.